TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.
I. General Product Information
II. Shipping Information
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
General Shipping Information
Additional Shipping Details
III. Warranty and Return Policy
30 Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from us. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund or credit of the purchase price, minus the shipping and handling. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork to ensure full credit. This only applies, however, to items that are purchased separately and not as any package that includes MedActiv due to the following notation.
IMPORTANT NOTE: Our Standard Return policy does not apply to the MedActiv Program. Due to the fact that MedActiv is a medical food distributed under prescription and by a licensed physician, once the product is received and opened it CANNOT be returned.
Returning an Item
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:
If you receive a damaged or defective item, contact a Customer Support Representative within 30 days of delivery through our contact page. Please include a copy of your original confirmation email that will include your order and item number. Be sure to include your email address and your primary contact phone number. We will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item as a result of the shipping process. If there is extensive damage to the packaging, contact a Customer Service Representative immediately at the link provided on our contact page. Please provide your order number with correspondence you may have with I4H via the BalaFive.com website.
IV. Not Healthcare Advice
This site is not intended to provide medical advice, diagnosis or treatment. The products, information, services and other content provided on and/or through this Site, including information that may be provided on the Site (directly or via linking to third-party sites by a healthcare or nutrition professional, are provided for informational purposes only. Please consult with your physician or other healthcare professional (collectively, "Healthcare Professional") regarding any medical or health-related diagnosis or treatment options. The information provided on this Site and Linked Sites (as defined), including information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. Again, this is not intended as a substitute for advice from your Healthcare Professional, or any information contained on or in any product label or packaging. You should not use the information or services on this Site for diagnosis or treatment of any health issue or for prescription of any medication or other treatment. You should always consult with your Healthcare Professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before using any medication or nutritional, herbal or homeopathic product, before starting any diet or exercise/ fitness program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product. You should also consult your Healthcare Professional regarding any potential interactions between any medication you are currently taking and nutritional supplements. Our employees are encouraged to voluntarily participate in our forums including describing their experiences with specific products. Any comments made by employees in these forums or in reviewing products are strictly their own personal views and are limited and identified as their individual comments. These comments are not claims made by, nor do they represent the view or position of the company.
V. Personal Information
VI. Aggregate Information
From time to time, I4H may collect general, non-personal, statistical information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they "click" on. We collect this information through the use of "cookies" and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Site are most popular and to enhance the Site for visitors. We may group this information into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers or other third parties, or in response to a government request. I4H may also group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes. However, please be assured that this aggregate data will not be disclosed together with your Personal Information under these circumstances. You can disable cookies in your computer settings and also delete cookies at any given time.
VII. Cookies and Other Tracking Information
VIII. How We Use and Share Your Personal Information
How We May Use Your Information
With respect to the Personal Information we collect, we may retain and use that information for several purposes. For example, we may use your Personal Information in order to process and fulfill any purchases you make on the Site (including any customary follow-up or confirmation communications regarding such purchases), process your catalog requests, enter you into contests you request, establish an account for you, update your loyalty account, respond to your questions, send emails to our mailing list subscribers, or, if you include Personal Information in any content uploaded to our Site, e.g. as part of a product review or a post in a chat room, as part of displaying or distributing such uploaded content or as part of our marketing and promotional activities. We may also use Personal Information to ensure compliance with our policies and applicable law. We may use your email address as a customer identifier on the Site. In addition, we may send you periodic communications by email or regular mail, such as news updates, special promotional offers or information on our products or services which may be of interest to you. If you wish to opt-out of receiving such promotional communications from us at any time, simply follow the instructions on the website. Further details are included within Section VI.
With Whom We May Share Your Information
IX. User Comments, Feedback, Postcards and Other Submissions
All comments, feedback, images, photographs, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to BalaFive.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain BalaFive.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to BalaFive.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, BalaFive.com will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. BalaFive.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
X. Privacy Preferences
You can change or update your Personal Information on the Site by accessing your account page. I4H also offers you control over your privacy preferences, where you can request to not receive promotional materials from us. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed. If you do not want to receive promotional emails from I4H, please follow one of the three options below:
I4H intends to take reasonable steps to protect the Personal Information that you share with us from unauthorized access or disclosure. When you transmit Personal Information to our servers, your information is protected by both a "firewall" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network) and industry standard SSL (secure socket layer) encryption. Unfortunately, no data transmission over the Internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. If you create an account on the Site, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account. Credit card information collected by I4H is encrypted through SSL before it is transmitted over the Internet.
XII. Children's Privacy
This Site is not intended for use by children under the age of 18 and I4H does not knowingly collect or use any Personal Information from such children. If you are under the age of 18, do not submit any information to this Site.
XIV. Third Party Websites
Please note that you may have cookies placed on your computer by third party websites that refer you to the Site. Although we do not share your Personal Information with these third party websites, they may be able to link certain non-personally identifiable information we transfer to them with Personal Information they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, I4H would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties' privacy policies. While we support the protection of our customer's privacy on the Internet, I4H expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.
XVI. Contact Us
XVII. Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of I4H who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@BalaFive.com.